Frequently Asked Questions
We strive to deliver products purchased from Cult Trendy in excellent condition and in the fastest time possible. If this is your first order with us, shipping will be completely FREE. For all the subsequent Orders , we will deliver the order to your doorstep at a nominal platform handling fees. 1. If the order is cancelled, lost or un - delivered to your preferred location, we will refund the complete order amount including any platform handling fee, if paid online. 2. If you return an order delivered to you, platform handling fee will not be refunded. For accounts whose return behavior violates our fair usage policy, platform handling fee will be non - refundable irrespective of order value. *Order value is calculated after applying discounts / VAT / GST or any other applicable charges
We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect platform handling fee of Rs. 149 for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.
Please tap on “My Orders” section under main menu of App/Website/M-site to check your order status.
You can now cancel an order when it is in packed/shipped/Processing status, as long as the cancel option is available on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.
Our returns and exchange policy gives you an option to return or exchange items purchased on Cult Trendy for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are three ways to return the product to us: 1) Request through Cult Trendy Portal: Head over to Contact us page, scroll down and fill up the details to request for a Return/Exchange. 2) Pick up Request through Whatsapp/E-mail: In most locations, we offer a free pick up service. You can raise a request by writing to us at [email protected] or Whatsapp on +91 7011740427, with below details: i) Customer Full name. ii) Atleast 2 nos clear pics of the Item delivered. iii) Order ID. iv) Upi/GPay/Bank details for Issuance of Refund. and we shall initiate the pickup. Note that Return/Exchange is only provided for upto 7 days after delivery date. Kindly refrain from paying any additional amount to Delivery Executive, as it is absolutely free. Also make to collect return note from Delivery executive after the Item is Return-Picked . 3) Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Wallet credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us. During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a refund for the return amount into the refund mode shared at the time of initiating the return request. Due to COVID-19 guidelines, doorstep cash refund are not be Processed and will be initiated within 2 working days, after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately. The following EXCEPTIONS and RULES apply to this Policy: Swarovski, Precious Jewelry, Cosmetics, Rayban Sunglasses, Socks, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned. Some products like fine jewellery, watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Certain products like sherwanis can only be exchanged not returned. Please read the Product Detail Page to see the number of days upto which a product can be returned/exchanged, post-delivery. Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available.Also, these items cannot be exchanged. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box). Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well We will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, We would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service. If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
We support the following payment options: 1) Cash On Delivery (On Hold) 2) Credit Card 3) Debit Card 4) Net banking 5) Wallet Cash on Delivery may not be available for selected Items, the same will be shown on the checkout page. Additional charges of Rs. 50 applicable for COD orders. Due to Large quantum of Undelivered COD orders, wherein the customer is not accepting the orders, the Cash on Delivery Payment mode is kept on hold until further notice.
What Payment Methods can I use to top up my Wallet ? You may use Net Banking, Credit/Debit Cards, Wallets such as Paytm, Phonepay etc. How much money can I add ? You may keep Credits of value up to Rs. 10,000, after that you may still receive your refunds to Order Credit, but you shall not be able to top-up it further. Can I redeem Wallet Credit to Cash? You may not redeem Credit for Cash. Wallet Credit is also not allowed to be transferred to Bank, Wallets or other users accounts.
All refund are Processed through Electronic mode only, and under no circumstances will be processed in cash. For COD orders, refund will be processed as per your preference through BHIM/UPI/GPAY/Phone Pay/Paytm payment modes. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation. If payment was made by redeeming wallet credit balance then, then refund will be instant post order cancellation, which can be used for other subsequent Orders.